Terms & Conditions

Last Updated: August 24, 2026
Effective Date: August 24, 2026

Welcome to TrustKart.pk. These Terms & Conditions explain the rules for using our website and purchasing products from TrustKart.

By accessing or using TrustKart.pk, placing an order, or purchasing a product from us, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

1. About TrustKart

TrustKart is an online shopping platform that offers products to customers through TrustKart.pk.

Throughout these Terms & Conditions, "TrustKart," "we," "us," and "our" refer to TrustKart, while "you" and "customer" refer to the person using our website or placing an order.

2. Customer Eligibility

By using TrustKart.pk, you confirm that:

• The information you provide is accurate and complete.

• You will use the website for lawful purposes.

• You will not use the website for fraudulent or unauthorized activities.

• You will provide accurate information required for order processing and delivery.

• You will be responsible for keeping your account information secure, where an account is applicable.

TrustKart reserves the right to refuse or cancel an order if we reasonably believe it involves fraudulent, unauthorized, or abusive activity.

3. Products and Product Information

We make reasonable efforts to provide accurate product names, descriptions, specifications, prices, and images.

However, product colors, packaging, appearance, or other minor details may vary slightly from images shown on the website due to photography, lighting, screen settings, or manufacturer changes.

All products are subject to availability.

If a product becomes unavailable after an order is placed, we may contact you and offer an alternative, replacement, or refund where applicable.

4. Orders

Customers can place orders through TrustKart.pk.

When placing an order, you agree to provide accurate information, including your name, phone number, and delivery address.

After receiving your order, we may contact you to confirm the order and delivery details.

An order is considered confirmed when TrustKart accepts and processes the order.

We reserve the right to cancel or decline an order when necessary, including in cases of product unavailability, incorrect pricing, suspected fraud, incomplete information, or other reasonable circumstances.

5. Pricing and Payment

All prices displayed on TrustKart.pk are listed in PKR (Pakistani Rupees) unless stated otherwise.

Prices may change without prior notice. However, changes made after a confirmed order will not normally affect the agreed product price for that order, except where correction is necessary due to an obvious pricing or technical error.

Available payment methods may include:

• Cash on Delivery (COD)

• Bank transfer

• Online payment

• Credit or debit card

• Mobile or digital payment methods

Available payment options will be shown during checkout or communicated by TrustKart.

6. Cash on Delivery (COD)

For COD orders, payment is required when the order is delivered.

Customers are requested to provide a valid phone number and complete delivery address.

To protect our customers and business from fraudulent orders, TrustKart may contact a customer to confirm a COD order before dispatch.

Repeated fake, refused, or fraudulent COD orders may result in restrictions on future COD purchases.

7. Delivery

We aim to process and deliver orders within the estimated delivery time provided on the website or during order confirmation.

Delivery times may vary depending on location, product availability, courier services, weather, public holidays, or other circumstances beyond our reasonable control.

Delivery charges, where applicable, will be communicated during checkout or order confirmation.

TrustKart is not responsible for delays caused by third-party courier or delivery services, incorrect customer information, unavailable recipients, or circumstances beyond our reasonable control.

8. Order Cancellation

If you need to cancel an order, please contact TrustKart as soon as possible.

Cancellation requests may not be accepted once an order has been dispatched or is already in the delivery process.

TrustKart may also cancel an order due to product unavailability, incorrect pricing, incomplete information, suspected fraud, or other legitimate reasons.

If payment has already been made for an order that TrustKart cancels, the applicable refund will be processed according to our refund procedures.

9. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are subject to TrustKart's applicable Return & Refund Policy.

Customers should review the Return & Refund Policy before placing an order.

Where a return or refund is approved, the customer may be required to provide order details or other information necessary to process the request.

Products may be required to meet applicable return conditions, including being unused, undamaged, and accompanied by original packaging where required.

10. Account Security

Certain features of TrustKart.pk may require an account.

You are responsible for keeping your account credentials and passwords secure and for activities carried out through your account.

If you believe your account has been accessed without authorization, please contact TrustKart immediately.

We may suspend or terminate an account where we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms & Conditions.

11. Acceptable Use

You agree not to:

• Use TrustKart.pk for unlawful or fraudulent purposes.

• Provide false or misleading information.

• Place fraudulent or intentionally false orders.

• Attempt to gain unauthorized access to our website or systems.

• Interfere with the operation or security of the website.

• Upload viruses, malware, or harmful code.

• Copy, scrape, or collect website content or customer information without permission.

• Impersonate TrustKart, its employees, representatives, or another person.

• Use automated systems, bots, or scripts to misuse the website.

• Engage in any activity that may harm TrustKart or its customers.

TrustKart may take appropriate action against users who violate these requirements.

12. Intellectual Property

All content on TrustKart.pk, including logos, brand names, text, graphics, product images, website design, and other materials, belongs to TrustKart or its respective licensors unless otherwise stated.

You may view and use website content for personal shopping purposes only.

You may not copy, reproduce, modify, distribute, publish, or commercially use TrustKart content without our prior written permission.

13. Customer Reviews and Feedback

Customers may have the opportunity to submit reviews, ratings, comments, or feedback.

You agree that your submissions should be genuine, accurate, and relevant.

You must not submit content that is false, abusive, threatening, defamatory, misleading, unlawful, or infringes another person's rights.

TrustKart reserves the right to remove content that violates these requirements or is otherwise inappropriate.

By submitting a review or feedback, you allow TrustKart to use it for website, customer-service, or promotional purposes, where permitted by applicable law.

14. Third-Party Services

TrustKart may use third-party services such as payment providers, courier companies, analytics services, advertising platforms, and other service providers.

These third parties may have their own terms and privacy policies.

TrustKart is not responsible for the independent policies or practices of third-party services.

15. Privacy

Your use of TrustKart.pk is also governed by our Privacy Policy, which explains how we handle information provided by customers.

By using our website, you acknowledge that you have read our Privacy Policy.

16. Website Availability

We make reasonable efforts to keep TrustKart.pk available and functioning properly.

However, the website may occasionally be unavailable due to maintenance, technical problems, updates, security issues, or circumstances beyond our control.

We do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

17. Limitation of Liability

To the maximum extent permitted by applicable law, TrustKart will not be responsible for indirect, incidental, or consequential losses resulting from the use of our website or services.

Our responsibility relating to a specific order will generally be limited to the amount paid for that order, subject to applicable law and any rights that cannot legally be excluded.

18. Changes to These Terms

TrustKart may update these Terms & Conditions from time to time to reflect changes in our website, services, business practices, or applicable laws.

When changes are made, we will update the Last Updated date at the top of this page.

We encourage customers to review these Terms & Conditions periodically.

Continued use of TrustKart.pk after updated terms are published means you acknowledge the updated terms, subject to applicable law.

19. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan.

Any dispute should first be brought to TrustKart's customer support team so that we can attempt to resolve the matter fairly and amicably.

Where a dispute cannot be resolved through communication, it may be subject to the jurisdiction of the competent courts in Pakistan.

20. Contact Us

If you have any questions about these Terms & Conditions, orders, or TrustKart services, please contact us:

TrustKart
Email: trustkartstore@gmail.com
Phone: 03342533433
Website: TrustKart.pk
Address: Online Store, Pakistan

We are committed to providing our customers with a clear, reliable, and trustworthy online shopping experience.